Customer Testimonials
I had a great experience with Max. He was able to show my family a truck the same day we called and was very patient with our kids during the process.
Thanks Ryan for getting us a F150 truck. Great service & this is our 2nd truck from them.
My 2 dealers were amazing. We started with Jon and he had an appointment finished with Ryan. This is my second vehicle with Mullinax and definitely a no hassle environment. I highly recommend buying your next ford here.
🚗 Thank you, Jake, for being so helpful and making the experience of buying our new car so easy and enjoyable! We truly appreciate all your guidance and support, and we couldn’t be happier with our new car.
Tom was amazing during our first experience buying a new car!
They did a good job for me.
Tom did a good job making it smooth and quick and valued our time. Like that there’s no games and prices were up front and easy to understand.
Best car buying experience. Everyone was great from my sales guy to my fiance guy!
Excellent Customer service
Dan was our salesman. But more like a guide. No commission so no pressure. Amazing no hidden fees or pushy negotiating. Highly recommend!!!!
Jon did a awesome job. Thank you!!!
Jon Robison was great. Very helpful. Appreciate the service!
Jon Robison is the only person I will purchase a vehicle from here at Mullinax Ford. Just purchased my third vehicle from him and sent my daughter here a few months ago too. The experiences my husband and I have had here will always bring us back. Great dealership and always a pleasure to do business here.
Jon is an exceptional sales man. We have bought several cars from him over the years. He’s always been attentive and professional. He’s gone out of his way to make the experience feel like we’re buying from family. We have bought here for years and will continue to in the future.
I bought a 2026 Ford explorer 5 weeks ago . I noticed that the stitching of the dust was cooming loose. I went and spoke with a sales rep who took me to the service department. A female service rep came and took picture of the damage and said that they were gonna to contact me. This was 3 weeks ago and nobody has called. My husband called to speak to the manager and was told that he wasn’t the and took his number and said that he would call him back. He still hasn’t been called back. They were fast selling ... Read More Google - Oct 8, 2026
Great selection and sales person listened to my needs.
Received good service from Thomas Keefe He performed professionally and kindly to make a deal.
Jon helped my Daughter get a new car and was wonderful
Had a great experience at the dealership. Jon text with me prior to driving down and he was amazing when we arrived. He made the buying process easy and was very honest with the sale and options offered for financing
Incredible buying experience. Everything was prepared, organized and proficiently executed by the Mullinax team. Ryan was SO easy and wonderful to work with. I would absolutely buy another vehicle at Mullinax.
Had a great experience shopping for a used F150, Max did a great job walking us through the vehicle and during the test drive. The financing team wasn't too pushy with the additional extended warranty and accepted a "No thank you" without pushing back pretty quick.
Winton looking at one truck, which did not work out. They showed me a second truck which looked pretty beat up. However, it was only just dirty very dirty. Within two days, they detailed it out put new tires on it and put a special coating to prevent dings and pitch on my vehicle something that should’ve taken probably 10 or more days. They did in two days. They gave me new tires new hitch, and then sat and explained to me everything about the truck. Jacob, you are exceptional, The finance officer push things through so fast, I am ... Read More Google - Oct 5, 2026
My interactions with Mullinex from our 2nd truck purchase to 7 years of service dept interactions and never less than great experiences dependably every time
Jon was excellent to work with. The customer service we received was 2nd to none. The only problem we had was he is a a LA Dodgers fan.
John !!!… your team sucks !!! But awesome service…
Matt Gonzales was prepared, professional, and personable. The upfront cost, no dealership fees made the transaction straight forward and far less adversarial. Would buy another from Mullinax and Matt Gonzales.
I was looking for a Superduty Tremor that didn’t have a bunch of options that would add to the price and Mullinax has a great selection. They have basic ones all the way up to fully optioned ones in multiple colors so I was able to compare them in person. I called them before heading down since it was over 50 miles away and the guy I called, Mike Zolman, met as I was walking to the door. Great guy who answered all my questions and is a no pressure salesman. I bought a new truck and headed home.
Great experience buying my new vehicle through Brian Casper at Mullinax Ford. Total transaction from test drive to purchase and out the door in about an hour. I would not hesitate buying another vehicle from Mullinax nor recommending to a friend or family member.
Great dealership with super friendly helpful staff. Tom was the salesman that helped me out. He was absolutely wonderful. He was helpful ,friendly, and fair. Overall great team over there!
Ryan and Virgilio were a pleasure to work with. Original appointment and initial phone conversation was with Virgilio but he was busy with a customer so Ryan helped me out and was extremely professional and wasn’t pushing anything I didn’t want. Once I chose a vehicle, Chad was great with all of the financing and easy to work with. The whole team made it a truly great experience
Jon R. Is the best ! Just bought a new ford from him and he makes it so easy and fun! Highly recommend buying from Jon, great overall experience!
Jon is the bestest
Jon was excellent in getting me into a new vehicle and getting me safe on the road. I was epically ripped off at a used car place but Mullinax truly handled me with care and hooked me up with any discounts they could
Ian recently helped us buy a used vehicle for a family member. From the beginning the process was easy, they gave me the pricing upfront before scheduling a test drive. The car was in excellent condition and had just been serviced. The entire team was friendly and helpful. I'll definitely recommend Mullinax Ford for anyone shopping for a new or used car.
From Jake are salesperson, to the sales manager and finance manager, all the way to Zach the general manager. The experience was Top Notch! If you need a vehicle, go to Mullinax Ford. They will take care of you. And ask for Jake, best sales guy. He will be there for you from beginning to end. Thank you guys!
We had a great experience purchasing our new Ford Maverick from Virgilio at Mullinax Ford! He was an amazing salesman!
Had an amazing experience and had great help from max, definitely recommend
Tom helped my fiancé and I purchase a car today. He had great customer service and was super professional.
I made an offer for an f250 on their website. Within 10 minutes a salesman, Virgilio, called me back. He was very helpful, answered all my questions and we made the deal over the phone. I saved $4,000 on the purchase compared to the same truck in Bellingham. In person Virgilio was excellent to work with and Chad in finance was also excellent! Can't say enough good things about these gentlemen and our experience. Thanks guys!
Stepped into a 2020 Jeep Grand Cherokee a couple of weeks ago with the help of Jake and the Mullinax team! The whole process was smooth, quick, and everyone was up front and kind. If and when I need to sell or buy a vehicle, I will be back to work with Mullinax again!
I really like Mullinax Ford. Very attentive staff, Salesmen to Management. Don't feel pressured, easy to work with.
Mullinax is our best dealer experience ever anywhere. We love that they had the truck we wanted; that helped. But then they priced it at a reasonable price and we didn't have to argue. Our salesman was perfect from beginning to end including messages, contact, information, smiley, and anything else you can think of. And their other representative was just as perfect. There was no pressure, there's no awkwardness, everything was ready and good to go. I almost bought a second truck before I left there. The service seems to continue as the the Ford plant seems to ... Read More Google - Sep 27, 2026
Jon, did absolutely amazing with this sale. He is absolutely amazing and made me understand everything as a first time buyer at a dealership. This is the only dealership that has made me feel welcome.
I had a great experience purchasing my truck with Max! He was very helpful, professional, and made the whole process easy and stress free. I really appreciated that he speaks Spanish, which made communicating and understanding everything so much easier. He took the time to answer all my questions and made sure I felt comfortable with my purchase. I definitely recommend Max, especially to anyone looking for a Spanish’s peaking salesman. Great customer service!
Just left with my second bronco I’ve purchased through John, this was the easiest deal I’ve ever had. They were quick, transparent with numbers and so helpful. My deal was complicated and they took the time to work through it even on their off time. I will always come back here to get my cars from John, he is by far the best salesman I’ve ever come across. He takes his time, answered all my many many questions and has never made me feel pressured into anything.
So grateful for this team they did an amazing amazing ... Read More Google - Sep 26, 2026
Ryan is a highly knowledgeable and professional sales associate.
Smooth and fast transaction. Went out of there way to make things right! Would recommend to friends and family. Ask for Thomas Keefe as your sales rep.
Outstanding service from Jon. Impeccable outcome.
Shout to Dan and Bobbi for going above and beyond during my recent truck purchase at Mullinax Ford. Your patience, knowledge and professionalism made buying my F150 a great experience. In the past purchasing a new vehicle can very stressful but this time nope! To the other staff at Mullinax Ford you all were very pleasant and I would definitely recommend buying here and I will in the future. Thanks for everything!
Wish they didn’t use AI, I was duped that I was texting someone. Really disappointed in this dealership, made an appointment yesterday for a test drive only to find out they already sold the truck. I even got an email this morning from a manager confirming I was coming in, which I found out was AI too. Wasted over an hour driving there. Make you talk to an actual person before going there. I really hope this wasn’t an attempt at bait and switch. Of course they had more expensive vehicles I could purchase. I will say after ... Read More Google - Sep 18, 2026
Purchased a vehicle it was supposed to be blue certified. After leaving the dealership and driving back to my state numerous codes came up on the dash. Come to find out it has performance parts on it. They require specific performance tuning therefore it could never have been Ford certified, numerous sensors were ou, throttlebody is not working correctly and the rear bumper is held on with zip ties. This was a Shelby GT 350 looked fine until driving a few miles pretty shady dealership.
I am Handicapped I bought a 2026 F150 I had it lowered and it isn’t riding as smooth as I wish it was. so I bought new shocks and I took it to Mullenax Ford, the dealership in Olympia, Washington, where they refused to put on the shocks for me. I wouldn’t use this Ford dealership to do anything on my truck after that, but if I want a supercharger, what if I want some other aftermarket part?
Service department quality has gone down terribly (and car wash is no longer included even though you upped the price?)...
Did you stop washing the vehicle along with the oil changes done at the main dealership (not quick lube)? That's the whole reason I was still coming there for my oil changes. If you did make this change, you should have be up front with customers about it. For an oil change costing well over $200 (now that you raised prices), the least you could do at that price for an oil change is wash the vehicle after.
To top ... Read More Google - Aug 16, 2026
Made an appointment online, but when arrived they did not have my appointment. Unfortunate because I drove 30 minutes to get there. I think they might need to fix their scheduler online.
I am a bit late for this, but I want to leave my experience. I bought a used F-150 from here last year. I have taken this truck here 3 times now because I am hearing a knocking sound coming from the engine. Every time they return the truck to me, they say everything is perfect, and the truck is supposed to sound like it’s about to blow a rod. I have been working on cars since 1998, and I have only ever heard engines sound this bad right before catastrophic engine failure that ends with complete engine replacement. I have ... Read More Google - Jul 24, 2026
Wonderful! Quickest car buying experience we have ever had. Not pushy and we weren’t even planning to leave with a truck that day but they were so kind and the price was right!
Especially helpful answering all of my questions which is greatly appreciated because I was unfamiliar with the Ford Maverick truck.
Posted a listing for a vehicle. Rep of mullinax made an offer with a tldr level of an intro message to explain why his low ball of a one and only offer is a great deal. Unprofessional. I recommend the dealerships in chehalis, or montesano.
Great experience from start to finish. Nicholas was phenomenal and I got a great deal.
I have been dedicated to Ford for almost 40 years (back when Boone Ford was still around). Unfortunately after my last experience I will no longer be able to do that. The service department definitely has some issues and the receptionist flat out lied to me. That part was extremely disappointing. She tried to talk her way out of it but she knew I was right and apologized.
I will be replacing my vehicle this year or maybe next year, but it will feel weird not going to the dealership we’ve been going to for so long. Customer service, honesty ... Read More Google - Jun 7, 2026
Don't take your vehicle in for repairs if it's damaged they will not stand behind it. Had a tonneau cover damaged and they said they wouldn't do anything about it. I just purchased the truck and was waiting for bank check to pay it of picked it up two days later with broken cover. Not a sorry or let's see if it can be repaired just no.
I purchased a 2025 Ford Mustang GT this year, and it should have been a great experience owning the muscle car I have always wanted. While the car looks great, the overall ownership experience has been disappointing. Within the first 10000 miles, the vehicle has been in the shop three times for the same issue, a camshaft bank 2 failure. The first visit resulted in no diagnosis because the error could not be replicated. The second visit led to replacing the engine wiring harness. Now, on the third visit, the car has been in the shop for three weeks with no clear update ... Read More DealerRater - May 23, 2026
had a great salesman, but Dan in finance completely ruined the experience and screwed me over.
It was late, everyone was leaving for the day, and we were being rushed through the paperwork. During that process, Dan had me sign up for an extended warranty/Premium Care and GAP insurance, neither of which I wanted. I have never added these products when buying a Ford vehicle. I always stick with the warranty that comes with the vehicle and avoid unnecessary add-ons.
Now it makes sense why my monthly payment was sky-high. I should have stayed with the dealership I originally ... Read More Google - May 20, 2026
Great experience with Ryan! Quick, efficient, honest and trustworthy. After the sale I received an odd phone call from the finance person. He said there was an error on the paperwork and I need to pay an additional 79+ dollars. It seemed odd and definitely made my original experience less than appealing. I also had to banter for floor mats....there is room for improvement.
I bought a VW here last fall. The vehicle history showed a previous animal collision and completed repairs. Ford provided a clean inspection report.
Now that the weather is getting warmer, we've realized that the AC is not working properly. VW found a bird in the AC compressor and no other evidence of recent damage. They described this as occurring from a collision.. not a nesting situation. This appears to have happened before previous body work. No punctures in the vehicles, etc.
Part of this is on me for not checking the AC until now, but clearly something was ... Read More Google - Apr 30, 2026
The truck came at a decent price but they lied about a rebate I qualified for then told me weeks after that because the truck already was discounted I wouldn’t receive the rebate and it came with stained back seat from when it was delivered to the dealership from Spokane. I hate dishonesty and it’s seem like it’s a tactic they use to make a sale.
The salesman was excellent above and beyond my expectations thank you Tom for getting me in to the perfect maverick
I had an extremely frustrating experience with this dealership. I spent the entire day preparing to purchase a vehicle that, as it turns out, had already been sold three days prior.
The listing was still active, and I was in communication with their team throughout the day. At no point did anyone tell me the vehicle was no longer available. Based on their responses, I went to the bank, secured pre-approval, and made plans to move forward with the purchase.
When I finally called to confirm, I was told—while the salesperson laughed—that the vehicle had already been sold ... Read More Google - Apr 11, 2026
If you need repairs done to your vehicle don’t recommend bringing it here. My girlfriend brought her car in because every so often the battery would die on her they charged her a diagnosis fee of $250 dollars tested the battery which they said the battery was still holding charge but didn’t measure out to be the right cold crank voltage which they recommended to replace it she did and they sent her on her way after charging her 565 not even 24 hours later she was running errands and the car did not start. she called them back and now ... Read More Google - Apr 11, 2026
I purchased a low milage, 2 years old, used pickup and financed it in the Mullinax office. That was a generally good experience until I found out that the 7-year service contract I purchased expired after only 55 months, when the truck was 7 years old. I feel this add-on of $3278.71was totally misrepresented. The currant service manager basically told me,"na, na, nah-nah-nah, you signed the contract." Watch out for those service contracts.
Boycott,
We have had a very disappointing experience at Mullinax Ford in Olympia, WA. After purchasing a used vehicle there with their recommended warranty, the engine went out within a week. They have now had our vehicle for THREE MONTHS!!!!!!! We have gotten vague promises and lots of blame of others (ie the warranty company, sick employees, etc) but there is still no solid timeline of when the van will be repaired. We were initially offered a rental but when we tried to get one around the holidays when we actually needed the extra vehicle, they "didn't have any ... Read More Google - Feb 11, 2026
I love all these AI reviews. My real experience is that I just bought a new 50k+ truck & have the receipt to prove it. The whole experience couldn't have been worse. Seriously. Say no to Mullinax and thank me later. Unprofessional. Inexperienced. Entitled. Just a really awful car buying experience. I implore everyone to drive to Tacoma or Seattle. You'll be treated so much better. Didn't even bother for picture with my new vehicle. Place is wild
Kind, helpful, efficient, straightforward, not pushy, not aggressive, patient. Great car buying experience. Great selection with wide variety to suit anyone’s needs.
Car buying process went smoothly and they did not try and push extra unwanted packages.
Just purchased a new 2025 Ford Maverick it was the quickest and easiest car purchase I have ever made. Thank you to our salesman Mike Z and his crew they were great. I would definitely purchase another vehicle from them.
Fantastic service. Hassle free sale from Mike. Thanks a bunch. I bought two vehicles from him.
We had a VERY pleasant experience buying a new Ford Maverick truck from Tom Keefe at Mullinax Ford of Olympia in May of this year. It was so nice not to have to negotiate the price. Not only did we feel that we got a fair price on the vehicle, but Mullinax ended up sending us a check for a "refund of price protection" that they said they missed at the time of purchase. It was a very nice surprise, and we love our truck. We highly recommend shopping for a new vehicle at Mullinax Ford.
Very bad experience from my parents with service and communication with the service department had to file a complaint to get things done with them, industry standards are getting horrible now a days if I could rate a 0 stars I would and me just starting out in this industry this should not be the industry standard.
My experience with Mullinax Ford Service reads like a masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option.
It began in April, when I scheduled service because my car couldn’t connect to Wi-Fi, use the FordPass app, or download software updates — features advertised as standard. On drop-off day, I heard nothing until 2:30 PM, when they asked to keep it overnight. I was out of town, so fine. The next morning, still radio silence. When I called, I learned my APIM was faulty — yet, naturally, not ... Read More Google - Nov 3, 2025
My experience with Mullinax Ford Service reads like a masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option.
It began in April, when I scheduled service because my car couldn’t connect to Wi-Fi, use the FordPass app, or download software updates — features advertised as standard. On drop-off day, I heard nothing until 2:30 PM, when they asked to keep it overnight. I was out of town, so fine. The next morning, still radio silence. When I called, I learned my APIM was faulty — yet, naturally, not ... Read More DealerRater - Nov 3, 2025
Waited two and a half hours for 1 caliper to be replaced. A job that takes 20 mins. Disgusting.
I recently bought a used 2013 Ford Eascape at Mullinax in Olympia Wa. Ryan was the sales person I dealt with. He was very helpful, informative and not over bearing. I was impressed with the transaction all being done right in the dealership. Just have to go back for the license plates. There was concern that was taken care of at the service department. Dealt with Robert, who was as good to deal with as Ryan. All in all was a much easier experience than I was anticipating. Thank you Ryan and Robert. Sandy
As I tell you the true saga of Mullanix Ford I'm reminded of the dangers of monopoly and the struggle of those without power in a corrupt system.
JK it's about how some people suck but not everyone does.
Our saga begins with notice from Ford that there is a recall for my car. I'm not really having any trouble with it but I brought it to where I get services which is not a Ford dealer but they tell me that they are unable to do the repair that it has to go to Ford. Then ... Read More Google - Oct 4, 2025
The dealership and their team were helpful and worked to ensure that our needs were taken care of. We'd reccomend that if you're looking for a vehicle that you check out Millinex Ford. Thanks, Rob H.
Bottom line: Billed $120 for an oil change which included a tire rotation. No Tire rotation was conducted.
Details: I brought my car in to repair an oil leak that I noticed. while conducting an oil change. Service center recommended replacement of seals and an oil change. I agreed to all repairs despite having just conducted an oil change less than 30 days prior. Over the phone I was quoted $99 for the oil change. When I arrove to pick up the vehicle my bill was in excess of $120 for the oil change. While reviewing the bill I remarked that there was a ... Read More Google - Sep 27, 2025
DO NOT bring your vehicle here for maintaince unless you want to be ripped off. They have now ripped me off TWICE - once about 10 years ago, and then again last week.
They break things and then refuse to fix them - previously my back up camera, this time my window. So they take the money for a service, screw it up and won't correct their mistake, and then keep the money and you're SOL.
A family member took my car in this time, or else I would not have been back again. And they showed that they'... Read More Google - Sep 26, 2025
Generally I dread buying a car. After my experience at Mullinax I may not wait 10 years before I work up the nerve again. Matt G was awesome.
Our car was towed there last month, some lady in the service department named Kayla was supposed to call us back after leaving multiple messages with her and she never has called us! Our car has been there almost a month on a transmission recall! This place has communication issues I think and service department is flaky! Im gunna call tomorrow 1 last time then im calling our attorney and insurance company!
I do not recommend buying from Mullinax. If you do decide to buy, get the warranty; you will need it!
While not having to deal with competitive sales people due to their "no-haggle" sales model is somewhat easier, their integrity and the quality of the vehicles is questionable.
Use the 3 day trial period to take it to a trustworthy mechanic (if you can find one) and have it totally inspected.
In June of 2023 I bought a used Mountaineer, which was affordable, but the transmission went out after a year. It would have been too expensive to fix. So, ... Read More Google - Sep 8, 2025
These guys are no good for military service members. They refuse to do the paperwork to register in your home of record!
Might as well always be closed. Have gone in multiple different times to try to purchase a vehicle and they dont even give you the time of day
Will not stand behind vehicles. Bought a car 3 years ago 2014 escape in the summer. No problems till rainy season. Weak window grommets and seals caused major leaking back of car flooded around tire. Even had extended warranty. Brought it in wasn’t covered under warranty nothing was. 400 dollars to fix problem. Now 3 years latter still dealing with aftermath. Replacing battery for second time now to find out problem is to a parasitic draw due to faulty wiring and corrosion from leak. Appears to be license plate light. Will not take it back there I will pay thousands of dolllars to ... Read More Google - Aug 22, 2025
Jon and Spencer were fantastic — professional, honest, and easy to work with. Unfortunately, everything beyond them was a complete disaster. The first truck we bought had its sunroof spontaneously shatter while I was driving, forcing us to return it. The dealership swapped us into another of the same model (without a sunroof), but just two days later that truck broke down and left me stranded on the side of the road. Instead of being straightforward and helping us resolve things, Grant was indignant when questioned, and both he and Bobb-I lied to us repeatedly — even backtracking on their own $12k ... Read More Google - Aug 21, 2025
I bought a 2021 4Runner here 2 years ago and this car has been nothing but problems. Within less than a year of purchase I had to drop $1700 on the brakes. The previous owner did them incorrectly causing more damage than expected which shows me that Mullinax does not inspect their vehicles. I have shaking in my steering wheel which started a mere month after purchase. All 4 tires needed to be replaced and I could only afford 2 at $800. I still need the other 2. They priced the 4Runner so high that now I can’t trade it in or sell it close to ... Read More Google - Aug 5, 2025
Really went in hoping to build a lasting relationship but the customer service fell off a cliff after I agreed to vehicle purchase...salesperson disappeared, dealership had my ID for almost a month, mult delays in delivery....I signed paperwork and paid in full 6/24 and still dealing with issues as of 8/1...I genuinely hoped these folks would be a diff car buying experience, too bad
Horrible@!!